Q & A
Q. Why should I use a pet sitter?
Many veterinarians and pet experts believe that keeping pets in their familiar
surroundings helps to alleviate the stress imposed on them when you have to leave
home. Your pets are able to maintain their diet and exercise routine, and enjoy the
personal attention provided by a pet sitter. You also eliminate the trauma of being
transported and minimize their exposure to illnesses of other animals. Carol, the owner
of Best Friend is a truly professional and pet lover. Pets are important members of the
family and should not be overlooked when the family goes on vacation or the owner
works long hours
Q. What services do you offer?
Knowing that each animal and home is unique we offer a wide variety of services. We
come to your home to provide service, so that your animals can stay in their familiar
surroundings. Our visits include feeding, exercising, and potty breaks. We also spend
what we call "TLC time", just playing with, petting, and loving your pets so they receive
the personal attention they crave while you're away. We also provide “gate keeping”
services, such as bringing in your mail and newspaper, taking out the trash, watering
plants, alternating lights and rotating blinds. We’ll also transport your pet and do your
shopping for you. Anything you need!
Q. Can I trust Best Friend with my keys and my home?
We are registered and fully insured. Upon request, we will be happy to provide
references. Your name and the content of your home always remain confidential. House
keys are coded anonymously. None of our vehicles have company insignia, which prevents
people from knowing you're not home. We are familiar with alarm systems and work
with them frequently.
Q. Are you insured and bonded?
A. Yes, we currently carry our insurance with Pet Sitters Associates, LLC,
administered by Insurance Facilities at Eau Claire, WI. This insurance is underwritten
by an A.M. Best Rated: A (Excellent) insurance company. Our Pet insurance covers us if
we’re negligent in taking care of your pets while in our care, custody, or control. We
also have coverage in the event of accidental breakage, mysterious disappearance, and
theft of your property due to our negligence.
Q. What time do the sitters come and how long do they stay?
We will come to your home up to 3 times per day to take care of your precious pets.
AM visits take place between the hours of 7am & 9am, MID DAYS between 11 & 2:
30pm, and PM visits between 6:30 & 8pm. No longer than 12 hours ever goes in between
visits. For example, if your pooch was visited at 8pm, the sitter would arrive to your
home no later than 8am the following morning. Dog and Cat visits are approx. 15 minute
in duration. We will also stay longer if requested, our longer visits are approx. 1/2
hour. Look at our complete list of services and tailor your own pet care plan.
Q. What type of payment do you accept and when am I charged?
For your convenience we accept cash, checks and most major credit cards. All payments
are to be received and processed before your scheduled service begins.
Q. Do you have boarding facilities?
No. We believe in in-home care, which is why we have chosen not to have a boarding
Q. Are there extra costs for services performed on a holiday?
We consider the following to be our major annual holidays: New Years Day, Memorial
Day, 4th of July, Labor Day, Thanksgiving, Christmas, Christmas Eve Day, and New
Years Eve. There is a $10 surcharge plus the standard charge for the service being
provided on these dates. Additionally, we must receive a non-refundable payment for
the Thanksgiving service visit by November 6th of that year, and a non-refundable
payment for the Christmas and New Year holiday service visits by December 6th of
that year. There is no refund for cancellation.
Q. Why is there a registration meeting?
The registration meeting is a visit that allows you to get to know our service. During
this visit, we will perform the following tasks: introduce ourselves to you and your pet,
pick up keys, confirm pertinent information about you and your pet (e.g. Vet
information, emergency contact, special requests, etc.), and answer any additional
questions you may have.
Q. Once I’ve used your pet sitting service and have filled out all the
paperwork can I just email you or call you to arrange future visits?
A. Yes, once we have initially met, we won’t need to collect contracts, release forms, or
vaccination records again. We’ll have all that on file and you’ll be able to schedule
future services by calling us. We’ll always call to confirm the services you’re
requesting before we finalize future visits.
Q. My pet has been aggressive in the past - can it still be a client?
For aggressive pets, we will interview you and your pet, in person, to determine if
there is a good fit between your pet and our services. If additional visits are needed
to socialize your pet with us, then you will need to be present at all visits and pay the
normal service fee until socialized. If at any time we feel that it is unsafe to perform
a service, we will reserve the right to discontinue service without notice.
Q. Can you give my pet his medicine?
Due to the stress on the animal, we strongly urge you to administer all medications to
your pet. However, when that is not possible and your pet needs its medicine, then we
will attempt to administer medicine.
Q. How do I drop off or pick up house keys?
Two copies of all keys required to access your home (and pet!) should be given to us
during the registration meeting. If you are giving newly copied keys, we ask that you
MAKE CERTAIN TO TEST ALL KEYS TO SEE THAT THEY WORK before giving them
to us before the first visit.
If you would rather have your keys picked up and returned to you a $10 fee will apply
for each trip made to your home.
Q. How will your pet providers discipline my pet, if necessary?
We believe in positive reinforcement for pets. We will never hit, spank, slap, yank the
leash, yell or grab your pet. If there is a disciplinary problem, i.e. toilet training
issues, running away, etc., you will be informed of the incident(s) and we will implement
your suggested disciplinary actions.
Q. What is your "48-Hour Policy"?
We utilize a 48-hour scheduling and cancellation policy to make certain all our clients
receive first-rate service. If you call to schedule or cancel a visit (or visits) with
less than 48 hours notice, you will be charged an additional fee, as we must adjust
their schedules to accommodate yours.
Q. I have a last minute trip suddenly come up! Can you help me?
We will always try to help you on short notice, but we cannot guarantee availability if
there is very little time before your service begins. We regularly book up completely
at major holidays and end up turning away last minute callers.
Q. What does it mean that you are insured?
We carry liability and casualty insurance policy that protects you from financial loss
in the event we are liable for accidents that occur while caring for your pets. Any
responsible professional business should carry liability insurance.
Q. What will you do if my pet becomes ill while I am away?
If we suspect that something is wrong with your pet, we will call you at the emergency
phone numbers we have on file for you. We will describe the situation with your pet. If
you believe the veterinarian should see your pet, we will transport your pet to the
veterinarian's office for examination and treatment. In the event we cannot reach you,
we will decide if your pet should be seen by the veterinarian. If necessary, we will take
your pet for treatment. You will be billed for any extra time we spend for these
Q. What should I expect when I return home?
You can expect to find your pets healthy and happy, as well as an impeccably maintained
home. You will find a note from us. The note will give a report on how everything went
while you were away. When you arrive home, you need to call us to let us know you've
returned. The note we leave for you will remind you of this.